At Skip's Western Outfitters, we are committed to providing a smooth and hassle-free return experience for all our customers. Whether you shop online or in-store, we strive to ensure your satisfaction with every purchase. Below, you’ll find detailed

<h2 dir="ltr" id="isPasted">Skip&apos;s Western Outfitters Return Policy</h2>At Skip&apos;s Western Outfitters, we are committed to providing a smooth and hassle-free return experience for all our customers. Whether you shop online or in-store, we strive to ensure your satisfaction with every purchase. Below, you&#x2019;ll find detailed information about our return process and guidelines.&#xA0;<hr> <h3 dir="ltr" id="1-return-eligibility">1. Return Eligibility</h3><h4 dir="ltr" id="11-timeframe-for-returns">1.1 Timeframe for Returns</h4><ul><li dir="ltr" style="text-decoration:none;">Online Purchases:&#xA0;Returns must be initiated within&#xA0;30 days&#xA0;of the order&#x2019;s fulfillment date.<ul><li dir="ltr" style="text-decoration: none; font-style: italic;">&#x1F384;&#x2744; HOLIDAY RETURNS: Purchases made Online November 1 through December 31 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.&#x1F384;&#x2744; &#xA0;</li></ul></li><li dir="ltr" style="text-decoration:none;">In-Store Purchases:&#xA0;Items are eligible for return within&#xA0;30 days&#xA0;of purchase.</li></ul><h4 dir="ltr" id="12-condition-of-items">1.2 Condition of Items</h4><ul><li dir="ltr" style="text-decoration:none;">Returned items must be unused, undamaged, and in their original condition.</li><li dir="ltr" style="text-decoration:none;">Products must include their original, undamaged packaging, including shoe/boot boxes if applicable.</li><li dir="ltr" style="text-decoration:none;">Original tags must remain attached to the items, if applicable.</li><li dir="ltr" style="text-decoration:none;">Important: Returned products must be in their original condition, unworn, and free from any damage or signs of use. We cannot accept returns of items that show ordinary wear and tear, including boots with scratched outer soles, scuffs, or any other visible signs of use.&#xA0;TIP: We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles.</li></ul><h4 dir="ltr" id="13-receipt-requirements">1.3 Receipt Requirements</h4><ul><li dir="ltr" style="text-decoration:none;">In-store returns require a valid receipt.</li><li dir="ltr" style="text-decoration:none;">Online returns require proof of purchase (e.g., order confirmation email or packing slip).</li><li dir="ltr" style="text-decoration:none;">Gift purchases must be accompanied by a gift receipt and are eligible only for store credit.</li></ul><h4 dir="ltr" id="14-final-sale-items">1.4 Final Sale Items</h4><ul><li dir="ltr" style="text-decoration:none;">Items marked as &#x201C;Final Sale&#x201D; cannot be returned or exchanged.</li></ul> <hr> <h3 dir="ltr" id="2-items-not-eligible-for-return">2. Items Not Eligible for Return</h3><h4 dir="ltr" id="21-used-or-damaged-products">2.1 Used or Damaged Products</h4><ul><li dir="ltr" style="text-decoration:none;">Products showing signs of use, wear, or washing.&#xA0;</li><li dir="ltr" style="text-decoration:none;">We cannot accept returns of items that show ordinary wear and tear, including boots with scratched outer soles, scuffs, or any other visible signs of use.</li></ul><h4 dir="ltr" id="22-negligence-or-abuse">2.2 Negligence or Abuse</h4><ul><li dir="ltr" style="text-decoration:none;">Items damaged due to negligence, abuse, or improper use.</li></ul><h4 dir="ltr" id="23-missing-packaging-or-tags">2.3 Missing Packaging or Tags</h4><ul><li dir="ltr" style="text-decoration:none;">Items returned without their original packaging or tags.</li></ul> <hr> <h3 dir="ltr" id="3-online-return-process">3. Online Return Process</h3><h4 dir="ltr" id="31-initiating-a-return">3.1 Initiating a Return</h4><ul><li dir="ltr" style="text-decoration:none;">Visit<a href="http://returns.skipsboots.com" style="text-decoration:none;">&#xA0;returns.skipsboots.com</a>&#xA0;to initiate your return. You can generate a return label and select from the following options:<ul><li dir="ltr" style="text-decoration:none;">Refund (subject to a $10 return label fee, deducted from your refund).</li><li dir="ltr" style="text-decoration:none;">Store credit (no fee applied).</li><li dir="ltr" style="text-decoration:none;">Exchange for a different item (no fee applied).</li></ul></li><li dir="ltr" style="text-decoration:none;">For full return instructions, click&#xA0;<a href="https://help.skipsboots.com/en-US/returns-&amp;-exchanges-instructions-262182" style="text-decoration:none;">here</a>.</li></ul><h4 dir="ltr" id="32-shipping-guidelines">3.2 Shipping Guidelines</h4><ul><li dir="ltr" style="text-decoration:none;">Properly package returned items to prevent damage during transit.</li><li dir="ltr" style="text-decoration:none;">If using a self-generated label, ensure the method includes tracking and insurance.</li><li dir="ltr" style="text-decoration:none;">Skip&apos;s is not responsible for return packages lost or damaged in transit.</li></ul><h4 dir="ltr" id="33-processing-timeline">3.3 Processing Timeline</h4><ul><li dir="ltr" style="text-decoration:none;">Once your return is received, our team will begin inspecting the item(s) within&#xA0;3-5 business days&#xA0;to ensure compliance with our return policy.</li><li dir="ltr" style="text-decoration:none;">After inspection is complete:<ul><li dir="ltr" style="text-decoration:none;">Refunds:&#xA0;Refunds will be processed immediately, but please note that it may take an additional&#xA0;3-5 business days&#xA0;for the refund to reflect in your account, depending on your payment provider.</li><li dir="ltr" style="text-decoration:none;">Store Credit:&#xA0;Store credit will be issued and emailed to you within&#xA0;1 business day&#xA0;after inspection.</li><li dir="ltr" style="text-decoration:none;">Exchanges:&#xA0;Exchanges will be processed and shipped within&#xA0;2-3 business days&#xA0;after inspection.</li></ul></li><li dir="ltr" style="text-decoration:none;">If there are any issues with your return (e.g., missing items, damage, or ineligibility), you will be contacted by our Customer Service team.</li></ul><h4 dir="ltr" id="34-returning-online-purchases-in-store">3.4 Returning Online Purchases In-Store</h4><ul><li dir="ltr" style="text-decoration:none;">Online purchases can also be returned at our store locations within the 30-day return window. Please bring your email confirmation or proof of purchase.</li></ul> <hr> <h3 dir="ltr" id="4-in-store-return-process">4. In-Store Return Process</h3><h4 dir="ltr" id="41-initiating-a-return">4.1 Initiating a Return</h4><ul><li dir="ltr" style="text-decoration:none;">Bring the item(s) and receipt to any Skip&apos;s Western Outfitters location within&#xA0;30 days&#xA0;of purchase.</li></ul><h4 dir="ltr" id="42-options-for-in-store-returns">4.2 Options for In-Store Returns</h4><ul><li dir="ltr" style="text-decoration:none;">Refunds will be issued to the original payment method. Please note that refunds are processed immediately, but it may take an additional&#xA0;3-5 business days&#xA0;for the refund to reflect in your account, depending on your payment provider.</li><li dir="ltr" style="text-decoration:none;">Gift purchases are eligible only for store credit.</li></ul><h4 dir="ltr" id="43-gift-cards-and-store-credits">4.3 Gift Cards and Store Credits</h4><ul><li dir="ltr" style="text-decoration:none;">Gift cards and store credits are non-refundable.</li></ul> <hr> <h3 dir="ltr" id="5-additional-notes">5. Additional Notes</h3><ul><li dir="ltr" style="text-decoration:none;">Should a returned item be deemed ineligible based on this policy, Skip&#x2019;s Western Outfitters cannot ship the item back to you.</li><li dir="ltr" style="text-decoration:none;">For items missing tags or returned outside the return window, we reserve the right to refuse the return.</li><li dir="ltr" style="text-decoration:none;">Damaged or improperly packaged returns may incur a restocking fee.</li></ul> <hr> <h3 dir="ltr" id="6-need-help">6. Need Help?</h3>If you have questions about our return policy or need assistance with a return, please contact our customer service team or visit one of our store locations. We&#x2019;re here to help! <a href="https://help.skipsboots.com/en-US/contact" style="text-decoration:none;">Contact Us</a>Thank you for choosing Skip&apos;s Western Outfitters! <hr>

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Return Policy 2025