Checkout+: Returns Coverage + Package ProtectionUpdated 20 days ago
What is Checkout+?
Checkout+ is an optional add-on you can choose at checkout. It bundles two benefits for that specific order:
- Returns Coverage (for eligible returns/exchanges), and
- Package Protection (help if something goes wrong during delivery).
If you don’t add Checkout+, our standard return policy still applies.
What you get with Checkout+
1) Returns Coverage
Checkout+ helps make eligible returns simpler by guiding you through our return portal and (when eligible) covering return shipping for covered return types.
You’ll still choose from the return options available for your order/item, such as:
- Refund
- Store credit
- Exchange
2) Package Protection
Checkout+ also includes protection against common delivery problems like:
- Lost packages
- Damaged deliveries
- Theft (where eligible)
Delivery-issue claims are handled through a managed review process designed to get you to a resolution with minimal back-and-forth.
How to use Checkout+
Return, exchange, or delivery issue—start here:
https://www.skipsboots.com/apps/redo/returns-portal/login
Need to return or exchange?
Enter your order number + email, then follow the steps to select your return option and generate your label (when applicable).
Delivery issue (lost/damaged/stolen)?
Go to the same portal, select the delivery issue, and submit the requested details (photos may be required for damage). Your claim will be reviewed through the managed process.
How to Opt out of Checkout+
At checkout, select "Continue without Checkout+" to opt out of Checkout+. If you select this option, you will not be charged for free returns + package protection.
See the screenshot below where "Continue without Checkout+" is highlighted in yellow:
Checkout+ FAQs
Is Checkout+ required?
No. Checkout+ is optional.
Does Checkout+ replace your return policy?
No. Our standard return policy still applies (timelines, item condition, final sale rules, etc.). Checkout+ adds coverage/benefits to the order where it was purchased.
Can I add Checkout+ after I place my order?
No. Checkout+ must be added during checkout.
Is the Checkout+ fee refundable?
No. Return and package protection opt-in fees paid at checkout are nonrefundable, even if not used.
What does “managed” package protection mean?
It means delivery-issue claims are handled through a managed review process, and you’ll be guided to next steps based on what happened.
Optional Package Pickup Fee (Return Shipping)
If you choose Package Pickup during your return, an additional pickup fee may apply. This fee is optional and is separate from the return shipping label cost.
- Drop-off is always available: You can avoid the pickup fee by dropping your package off at the carrier using the provided return label.
- If you selected pickup but change your mind, you can cancel pickup and still use the same return label for drop-off (as long as the label hasn’t been voided).
- Pickup fees aren’t covered by return protection/coverage (if purchased).