Legacy Club FAQUpdated 2 months ago

General Questions

1. How do I join the Legacy Club?
Simply create an account online or in-store. Membership is free, and you’ll start earning points immediately.

2. Is there a fee to join?
No, the Legacy Club is completely free to join.

3. Can I earn points on past purchases?
No, points can only be earned on purchases made after joining the program.

4. Can employees join the Legacy Club?
No, employees of Skip’s Western Outfitters are not eligible to participate in the loyalty program.

Earning Legacy Points

5. How many points do I earn per dollar spent?
You’ll earn 5 Legacy Points for every $1 spent before taxes and shipping.

6. Can I earn points on discounted items?
Yes, but points are calculated on the final order subtotal after any discounts are applied.

7. How long does it take for points to appear in my account?
Points from purchases usually appear within 24-48 hours. Bonus points for actions like reviews or social follows may take a few days.

Redeeming Legacy Points

8. How do I use my points?
You can redeem your points at checkout by selecting your available rewards.

9. How much are my points worth?

• 500 points = $5 off
• 1000 points = $10 off
• 1500 points = $15 off
• 2000 points = $20 off

10. Can I use my points with other discounts?
Yes! Points work like store credit and can be combined with other discounts unless stated otherwise.

11. Do my points expire?
Yes, Legacy Points expire 1 year after being issued.

Managing Your Account

12. How can I check my points balance?
Log into your online account or ask an associate in-store.

13. How do I access my loyalty account if I signed up in-store?
Your loyalty account is linked to your email address. To access it online:

• Click on "Account" on our website.
• Enter the same email address you used in-store.
• A login code will be sent to your email.
• After entering the code, you can view your points, earn rewards, and manage your account online.

14. Can I transfer my points to someone else?
No, Legacy Points are non-transferable.

15. What happens if I return an item?
Any points earned from that purchase will be deducted from your account.

Troubleshooting & Support

16. Who do I contact for help?
For any questions or issues, please reach out to our customer service team via our website or visit us in-store.