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Online Returns & Exchanges PolicyUpdated 8 months ago

START A RETURN


At Skip's Western Outfitters, we strive to provide our customers with the best online shopping experience. We understand that sometimes, a return may be necessary, and we are here to assist you. Please take a moment to review our comprehensive return policy outlined below.

Please note: We have a separate return policy for in-store purchases. Click here to view.


🎄 HOLIDAY RETURNS: Purchases made November 1 through December 31 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.🎄  

Policy General Guidelines:

1.1. Returned products must be in their original condition, unworn, and free from any damage or signs of use. We cannot accept returns of items that show ordinary wear and tear, including boots with scratched outer soles, scuffs, or any other visible signs of use.

TIP: We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles. 

1.2. We accept returns for online orders within 30 days from the date of fulfillment. Beyond this period, we regret that we cannot process any returns.

1.3. All items must be returned in their original, undamaged packaging. If your items came with a shoe/boot box, the box must also be returned and undamaged.

1.4. Original tags must remain attached to the returned items, if applicable.

1.5. Should a returned item be deemed ineligible for return based on the criteria of this return policy, Skip’s Western Outfitters cannot ship the item back to you.

Exclusions:

2.1. Used or washed items will not be accepted for return. This includes items with any signs of wear as per the discretion of Skip’s Western Outfitters.

2.2. We will not accept returns for products damaged due to negligence, abuse, accidents, or improper use.

2.3. Items marked as "Final Sale" are non-returnable and cannot be exchanged or refunded.

Restocking Fee:

3.1. Returned products that are not in the condition you received them may incur a restocking fee. This fee, if applicable, will be deducted from your refund. The evaluation of the condition of your items is at the discretion of Skip's Western Outfitters.

Return Label Process:

4.1. To initiate a return, please visit returns.skipsboots.com. Our user-friendly portal allows you to generate a return label quickly and easily.

4.2. When generating a return label, you will have the option to choose a refund, store credit, or exchange for a different item.

4.3. If you select a refund and generate a return label through returns.skipsboots.com, a return label fee of $10 will be deducted from your refund. This $10 fee does not apply if you choose store credit or an exchange.

4.4. For return instructions, click here

Shipping and Lost Packages:

5.1. It is your responsibility to properly package the returned merchandise to avoid damage during shipping. If items are damaged during return transit due to improper packaging, you will be responsible for any associated repair costs. Additionally, any damage may exclude a product from being eligible for return.

5.2. We are not responsible for return packages lost in transit and will not provide refunds or exchanges for lost items.

5.3. We recommend using the return label generated from returns.skipsboots.com as your shipping method. If possible, obtain any receipt of shipment from the carrier as proof.

5.4. If you decide to use your own return label instead of the one generated from returns.skipsboots.com, please select a method that provides you with tracking information and/or insurance.

Processing:

6.1. Once we receive your returned items, our team will carefully inspect them to ensure they meet our return policy guidelines. The inspection process typically takes 3-5 business days.

6.2. Refunds: If eligible for a refund, it will be processed the same day the inspection is completed. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6.3. Store Credit: If you choose store credit, it will be delivered to you via email within the same day after the inspection is completed.

6.4. Exchanges: For exchange orders, once the original returned item has been inspected and approved, the replacement item will be shipped out to you. You will receive tracking information via email as soon as it becomes available, allowing you to track the progress of your exchange shipment.

6.5. Once store credit for a return has been processed, we cannot refund back to your original payment method. Please be sure to select the desired return option (refund, store credit, exchange) when initiating your return. Should you place an order with your store credit in the future and need to return an eligible item, your refund for the new return will be issued back to your store credit gift card.

Return Online Purchase In-Store:

7.1. If you live nearby to one of our store locations, and are within the 30-day return window, you can return or exchange an online purchase in-store.

7.2. For return instructions, click here

Contact Us:

7.1. If you have any questions or need further assistance regarding our online return policy, please don't hesitate to contact us



Thank you for choosing Skip's Western Outfitters. We appreciate your understanding and cooperation with our return policy.

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