Preorder PolicyUpdated an hour ago
At Skip's Western Outfitters, we're excited to offer preorders on select merchandise, giving you the opportunity to secure popular and upcoming styles before they arrive.
Please review our preorder policy before placing your order.
1. Payment
Payment is collected in full at the time your preorder is placed.
Placing a preorder reserves your order for fulfillment when merchandise becomes available, subject to supplier availability and inventory allocation.
2. Estimated Shipping Dates
Estimated shipping dates are displayed on applicable preorder product pages and reflect our best estimates based on information provided by our suppliers.
These dates are estimates, not guaranteed delivery dates, and may change due to production delays, shipping disruptions, supplier availability, or other circumstances beyond our control.
We make every effort to fulfill preorders within the advertised shipping timeframe.
3. Delays & Availability
While we work closely with our suppliers to ensure timely delivery, occasional delays may occur.
If we learn that your preorder cannot ship within the originally advertised timeframe, we will notify you and provide an updated shipping estimate when available.
You will have the option to accept the revised shipping timeframe or cancel the affected item for a full refund, in accordance with applicable law.
If a supplier discontinues a product, reduces our allocation, or is otherwise unable to fulfill our order, Skip's Western Outfitters reserves the right to cancel the affected preorder and issue a full refund to the original payment method.
4. Orders Containing Multiple Items
If your order contains both in-stock and preorder merchandise, we will always ship available items first, so you don't have to wait for your preorder merchandise to arrive.
Preorder items will ship separately as soon as they become available.
There is no additional shipping charge for these separate shipments.
If your order contains multiple preorder items with different availability dates, items may ship separately as they become available.
5. Cancellations
Customers may request to cancel their preorder at any time before shipment.
If your preorder has not yet shipped, we will accommodate your cancellation request and issue a refund to your original payment method.
Once your preorder has shipped, it becomes subject to our standard return and exchange policy.
Refunds may take additional time to appear on your statement depending on your financial institution.
6. Returns & Exchanges
Once received, eligible preorder merchandise is subject to Skip's Western Outfitters' standard return and exchange policy.
All applicable return conditions, timelines, and exclusions remain in effect.
Preordering an item does not guarantee the availability of additional inventory for size exchanges or replacements.
7. Promotions & Price Adjustments
Preorder merchandise may be excluded from certain promotions, discounts, or special offers.
Promotional pricing or discount codes introduced after a preorder is placed cannot be applied retroactively unless otherwise stated.
Prices are confirmed at the time of purchase. Any applicable price adjustments will be handled in accordance with our policies and applicable law.
8. Inventory Allocation & Fulfillment
Preorders are fulfilled in the order they are received, subject to inventory availability, supplier allocations, and successful payment verification.
Although placing a preorder helps secure your place in line, fulfillment is subject to receiving sufficient inventory from our suppliers.
In the event we receive fewer units than anticipated, we will make every effort to fulfill orders fairly and promptly. Any orders we cannot fulfill will be refunded in full.
9. Shipping & Delivery
Once your preorder merchandise arrives at our facility, our team will prepare it for shipment as quickly as possible.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please note that estimated shipping dates refer to when merchandise is expected to leave our facility, not when it will be delivered to your address.
Carrier transit times may vary.
10. Order Updates & Communication
We encourage customers to monitor their email for updates regarding their preorders.
If there is a significant change to your estimated shipping timeframe, we will make reasonable efforts to notify you using the contact information provided at checkout.
Please ensure your email address and shipping information are accurate when placing your order.
11. Questions or Assistance
We're always happy to assist with preorder questions, shipping updates, or cancellation requests.
Please contact Skip's Western Outfitters Customer Service at [email protected], and our team will be glad to help.
Thank you for your patience and for supporting our family-owned business since 1979!