Online Returns & Exchanges InstructionsUpdated 9 hours ago

START A RETURN

At Skip's Western Outfitters, we strive to provide our customers with the best online shopping experience. We understand that sometimes, a return may be necessary, and we are here to assist you. Please take a moment to review the following return instructions.

To Return or Exchange by Mail:

Return by Mail Using Prepaid Label (Recommended Method)

1. Go to: https://www.skipsboots.com/apps/redo/returns-portal/login
2. Enter your order number and email
3. Select the item(s) you want to return
4. Choose a return reason
5. Select your preferred outcome (based on what’s available for your order):
   • Exchange
   • Store credit
   • Refund
6. Follow the prompts to get your return instructions/label (if applicable), then submit.

Return by Mail Using 3rd Party Label:

1. Email [email protected] to inform us about your return. Please include your name, order number, and the items you wish to return. Please also include if you'd like a refund, store credit, or exchange for a different item.
2. Write “Returns” on the outside of your package.
3. Address the package to: Skipsboots.com Returns Department, Attn: Order Number ______, 1900 W International Speedway Blvd, Suite 400, Daytona Beach, FL 32114
4. Send your package using a carrier that can provide tracking and insurance.

Processing:

Once we receive your returned items, our team will carefully inspect them to ensure they meet our return policy guidelines. The inspection process typically takes 3-5 business days.

• Refunds: If eligible for a refund, it will be processed the same day the inspection is completed. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
• Store Credit: If you choose store credit, it will be delivered to you via email within the same day after the inspection is completed.
  • Please note, once store credit for a return has been processed, we cannot refund back to your original payment method. Please be sure to select the desired return option (refund, store credit, exchange) when initiating your return.
• Exchanges: For exchange orders, once the original returned item has been inspected and approved, the replacement item will be shipped out to you. You will receive tracking information via email as soon as it becomes available, allowing you to track the progress of your exchange shipment.
  • Orders under $79 do not qualify for free standard shipping. If you pay for standard shipping as part of your exchange, we will reimburse you for shipping when we receive your returned item. Expedited or enhanced shipping will not be reimbursed.

To Return or Exchange In-Store:

1. Visit one of our store locations.
2. Bring the eligible item(s) you want to return, along with all original packaging and tags (if applicable).
3. Remember to bring proof of purchase, such as a receipt or order confirmation.
4. Inform a store associate that you'd like to make a return or exchange.
5. An associate will inspect the item(s) and process your return based on your chosen refund method: refund, exchange, or store credit.
6. If eligible for a refund, it will be issued to your original form of payment, or you'll receive store credit or an exchange.
7. Keep any provided return receipt or confirmation for your records.

Return and package protection opt-in fees (Checkout+) paid at checkout are nonrefundable. 

If you have any questions or need further assistance, please contact us.