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Returns & Exchanges InstructionsUpdated a year ago

START A RETURN

At Skip's Western Outfitters, we strive to provide our customers with the best online shopping experience. We understand that sometimes, a return may be necessary, and we are here to assist you. Please take a moment to review the following return instructions.


To Return or Exchange by Mail:

  1. Visit our Returns Portal at returns.skipsboots.com.
  2. Enter your order number (found in your order confirmation email) and shipping zip code.
  3. Select your preferred option: refund, exchange, or store credit. Please note, if you choose a refund, a $10 return label fee will be deducted from your refund. Exchanges and store credit do not incur return label fees.
  4. Follow the instructions on the Returns Portal to create your return or exchange. If you opt to exchange an item, our portal will guide you through placing an exchange order.
  5. Print the shipping label provided.
  6. Attach the shipping label securely to the outside of the shipping package. Avoid taping it to the shoe/boot box.
  7. Drop off the package at a nearby FedEx location or schedule an at-home pickup on FedEx.com.
  8. Keep the tracking number for your reference.

Return by Mail Using 3rd Party Label:

  1. Email [email protected] to inform us about your return. Please include your name, order number, and the items you wish to return. Please also include if you'd like a refund, store credit, or exchange for a different item.
  2. Write “Returns” on the outside of your package.
  3. Address the package to: Skipsboots.com Returns Department, Attn: Order Number ______, 1900 W International Speedway Blvd, Suite 400, Daytona Beach, FL 32114
  4. Send your package using a carrier that can provide tracking and insurance.

Processing:

Once we receive your returned items, our team will carefully inspect them to ensure they meet our return policy guidelines. The inspection process typically takes 3-5 business days.

  • Refunds: If eligible for a refund, it will be processed the same day the inspection is completed. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Store Credit: If you choose store credit, it will be delivered to you via email within the same day after the inspection is completed.
    • Please note, once store credit for a return has been processed, we cannot refund back to your original payment method. Please be sure to select the desired return option (refund, store credit, exchange) when initiating your return.
  • Exchanges: For exchange orders, once the original returned item has been inspected and approved, the replacement item will be shipped out to you. You will receive tracking information via email as soon as it becomes available, allowing you to track the progress of your exchange shipment.
    • Orders under $79 do not qualify for free standard shipping. If you pay for standard shipping as part of your exchange, we will reimburse you for shipping when we receive your returned item. Expedited or enhanced shipping will not be reimbursed.


To Return or Exchange In-Store:

  1. Visit one of our store locations.
  2. Bring the eligible item(s) you want to return, along with all original packaging and tags (if applicable).
  3. Remember to bring proof of purchase, such as a receipt or order confirmation.
  4. Inform a store associate that you'd like to make a return or exchange.
  5. An associate will inspect the item(s) and process your return based on your chosen refund method: refund, exchange, or store credit.
  6. If eligible for a refund, it will be issued to your original form of payment, or you'll receive store credit or an exchange.
  7. Keep any provided return receipt or confirmation for your records.


If you have any questions or need further assistance, please contact us.

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