Shipping IssuesUpdated a day ago
Please refer to your order tracking for updates from the carrier. Once your package has been shipped, we are not responsible for lost, stolen, damaged, or delayed items.
Shipping Claims
If you purchased Checkout+ at checkout, your order includes Managed Package Protection to help if your package is lost, damaged, or stolen during delivery.
Start your shipping claim here:
https://www.skipsboots.com/apps/redo/returns-portal/login
How to file a shipping claim
- Go to the portal: https://www.skipsboots.com/apps/redo/returns-portal/login
- Enter your order number and the email used at checkout
- Select Claims / Package Issue (wording may vary), then choose:
- Lost
- Damaged
- Stolen
- Upload the requested info/photos and submit
You’ll see updates and next steps directly in the portal.
What you’ll need (to avoid delays)
- Order number + email
- Which issue you’re reporting (lost / damaged / stolen)
- A quick summary of what happened (1–3 sentences)
Photo checklist (what to upload)
If your order arrived damaged
- Clear photo(s) of the damage on the item
- Photo(s) of the outer shipping box (show any dents/tears)
- Photo(s) of packing materials (if relevant)
- Photo of the shipping label on the box (helps match the shipment)
If tracking says Delivered but you didn’t receive it (missing/stolen)
- A short note confirming:
- the delivery date, and
- where you checked (porch/mailroom/front desk/neighbors, etc.)
- If available: a photo of the delivery area where packages are typically left
If your package is lost
- Confirm it has not arrived and share any helpful delivery details (gate code issues, address notes, etc.). The portal will prompt if anything else is needed.
Timing (what to expect)
Claims are reviewed as quickly as possible, but timing depends on carrier tracking and the information provided. Submitting clear photos/details up front is the best way to speed things up.
Helpful notes
- Checkout+ is optional and must be purchased during checkout to apply to an order.
- Return and package protection opt-in fees paid at checkout are nonrefundable, even if not used.
For Carrier Shipping Delays:
We are unable to provide refunds or replacements for packages that are delayed by the carrier. However, we are happy to help you locate the package. Please contact us for assistance.