Shipping IssuesUpdated a year ago

Please refer to your order tracking for updates from the carrier. Once your package has been shipped, we are not responsible for lost, stolen, damaged, or delayed items. 

For Missing Packages Marked as "Delivered":

We are unable to provide refunds or replacements for packages marked as “delivered” by the carrier. However, we are happy to help you locate the package. Please follow these steps:

1. First, ensure your package has not been delivered:
   • Check all possible delivery locations including all doors, mailboxes, leasing offices, etc.
   • Contact other tenants or neighbors who may have received the package by mistake.
   • Wait 24 hours. It is rare, but packages may be marked as “delivered” before arriving to you.
2. If the package is still missing:
   • Please contact us immediately so that we can assist you.
   • We will file a claim with the carrier on your behalf.
   • Once the claim has been processed (can take a 2-6 weeks), we will contact you with an update. 
   • If your claim is approved, we will provide you with the compensation that is allotted to us by the carrier. 
   • If your claim is denied, please contact your local FedEx office for further assistance. We are unable to provide refunds or replacements for packages marked as “delivered” by the carrier.

For Carrier Shipping Delays:

We are unable to provide refunds or replacements for packages that are delayed by the carrier. However, we are happy to help you locate the package. Please contact us for assistance.