Warranty InformationUpdated 4 days ago
If you feel you purchased a defective item and would like the item to be inspected for possible defects in material or workmanship, we request you inform us using the instructions below so that they can be inspected. Skip’s Boots will make every effort to process your return in a reasonable amount of time.
We do not warrant soles against wear, nor will we consider any claim when a boot is misused or abused in any way. Reasonable cleaning, conditioning and care are essential with all our boot products.
Boots that have been altered by painting, stretching, resoling, reheeling, cutting, adding zippers or any other alteration, prevent us from determining if the boots are defective in materials or workmanship and for this reason, cannot be considered for credit, repair or replacement.
To contact us regarding a defective item, please follow the instructions below.
1) Gather what you’ll need (speeds things up)
- Your order number + the email used at checkout
- A short description of what’s wrong (what you noticed and when)
- Photos (see checklist below)
2) Submit your request in the portal
- Go to: https://www.skipsboots.com/apps/redo/returns-portal/login
- Enter your order number and email
- Select the item and choose the option that best matches your situation:
- Arrived damaged (damage from shipping), or
- Defective / not working (faulty item)
3) Upload photos and submit
Upload the requested photos (and video if helpful), then submit. You’ll receive next steps in the portal.
Photo checklist (what to upload)
If your item arrived damaged (shipping damage)
- Clear photo(s) of the damage on the item
- Photo of the outer shipping box (including any dents/tears)
- Photo of packing materials (if relevant)
- Photo of the shipping label on the box (so we can match the shipment)
If your item is defective (faulty/not working)
- Clear photo(s) of the item
- Photo of any tag/serial number/batch code (if present)
- If helpful: a short video showing the issue (example: broken hardware, malfunction, etc.)
FAQs
Where do I start, return or claim?
Start in the same portal link above. It will guide you based on what happened.
Should I keep the packaging?
Yes—if your item arrived damaged, please keep the box and packing materials until your request is resolved (photos are often needed).
Instructions if item was purchased more than 30 days ago:
Please contact us at [email protected] with your order number, a description of the issue, and photos of the issue. Our team will get back in touch with further instructions.