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FAQUpdated a year ago

Where can I view your return policy?

Please visit our return policy here.

How do I return or exchange an item?

Please visit our return instructions here. To initiate a return, please visit our returns portal at

Do you offer free returns and exchanges?

- If you generate a return label via, you have 3 options:

  • Return for refund: $10 will be deducted from your refund for the return label fee.
  • Return for store credit: FREE
  • Return for exchange: FREE

- If you opt to use your own return label (not generated by, you will not be charged for the return. However, 

- If you live nearby to one of our store locations, you can return or exchange eligible items for free.

How long do I have to return or exchange something?

Our return window is 30 days from our team's fulfillment of an order. For example, if your order ships out on May 1st, you'd have until May 31st to ship out your return. 

When will my refund, exchange, or store credit be processed?

Once we receive your returned items, our team will carefully inspect them to ensure they meet our return policy guidelines. The inspection process typically takes 3-5 business days.

  • Refunds: If eligible for a refund, it will be processed the same day the inspection is completed. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Store Credit: If you choose store credit, it will be delivered to you via email within the same day after the inspection is completed.
  • Exchanges: For exchange orders, once the original returned item has been inspected and approved, the replacement item will be shipped out to you. You will receive tracking information via email as soon as it becomes available, allowing you to track the progress of your exchange shipment.

I received store credit but decided I'd like a refund instead. What can I do?

Unfortunately, we cannot reverse store credit back to a refund after it has been processed. However, if you have not yet received your store credit, we may be able to help. Please contact us.

What happens if I send back an item that is not eligible for return?

Please carefully review our return policy to avoid this. If unsure about return eligibility, please contact us. We cannot send a return back to you.

My item has a manufacturer defect. What should I do?

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact us at [email protected] or 888-922-BOOT (2668).

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