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In-Store Return PolicyUpdated a year ago

If you’re not satisfied with your in-store purchase, you are able to return unused and undamaged items in their original packaging during the return window. Our in-store return window is within 21 days of purchase. Your receipt must be provided.

Please note: we have a separate return policy for online purchases. Click here to view.

Exceptions to In-Store Return Policy

Returned items may not be accepted if they are not in their original condition. We reserve the right to make this determination. Here’s some more information about items that will not be accepted.

Used, Worn, or Washed Items

Items that have been used, including those that show ordinary wear and tear, will not be accepted. This includes boots with scratched outer soles, scuffs, or any other visible signs of use. We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles. Additionally, we will not accept items that have been washed.

Damaged Items

We will not accept the return of products damaged due to negligence, abuse, accidents, or improper use.

Original Packaging Missing or Damaged

Items must be in their original, undamaged packaging. If your items came with a shoe/boot box, the box must also be returned and undamaged.

Items Missing Tags

All items returned must still have their original tags on, if applicable.

Items Marked as Final Sale

We will not accept the return of items that have been marked as “Final Sale”.

Items Without a Receipt

All returned items must be accompanied by a valid receipt.

Gift Cards and Store Credits

Once created, gift cards and store credits cannot be refunded.

Gift Purchases

Gift purchases must be accompanied by a gift receipt. Gift purchases are only eligible for store credit.

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